1. Introduction
Welcome to SioStore ("we", "us", or "our"). We operate the website siostore.eu and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.
2. Information We Collect
We collect information you provide directly: name, email address, shipping address, payment details (processed securely via third-party providers), and any communications you send us. We also automatically collect usage data such as IP address, browser type, pages visited, and device information through cookies and analytics tools.
3. How We Use Your Information
We use your information to: process and fulfil orders; communicate about orders, shipping, and updates; provide customer support; improve our platform; send promotional communications (only with your consent); comply with legal obligations; and detect and prevent fraudulent activity.
4. Sharing Your Information
We do not sell your personal data. We share it only with: vendors on our platform (to fulfil your orders); payment processors (Stripe, PayPal, Monnify, SumUp); delivery partners and drivers; analytics providers; and when required by law. All third parties are contractually bound to protect your data.
5. Cookies
We use essential cookies to operate the website (session, CSRF protection) and optional analytics cookies to understand usage. You can control cookies through your browser settings. Disabling cookies may affect some features of the platform.
6. Data Security
We implement industry-standard security measures including HTTPS encryption, secure password hashing, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have rights to: access your personal data; request correction or deletion; object to processing; request data portability; and withdraw consent at any time. To exercise these rights, contact us at info@siostore.eu.
8. Children's Privacy
Our platform is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of the platform constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at: info@siostore.eu — We aim to respond within 5 business days.
Contact our Data Protection team at info@siostore.eu or use our contact form.