To reset your password, simply click Forget Password Enter the email address you use for your SIOSTORE account and click Email password reset link . You'll receive an email with a link to reset your password. Click on the link in the email and you will be prompted to enter a new password You can then use your new password to login to your SIOSTORE account. Please note: This email may take a couple of hours to reach you and could appear in your spam or junk folder

The easiest way to protect your account is by choosing a strong password Make your passwords random. Do not include words related to your personal information in your passwords as it would give an advantage to attackers. Do not reuse passwords. Reusing the same password for multiple accounts is dangerous as it makes you vulnerable to credential stuffing attacks, which take leaked credentials from one site/service and use them on other sites/services. It's as if you had multiple houses and used the same lock and key for all of them.

Delivery address: You can change your delivery and billing address under ‘Addresses' in your account . Credit card: You can update your preferred Credit Card during the checkout process. Personal data (email address, password, contact data): You can change your personal data such as your email address, password or contact data under ‘Personal details' in my account

Unfortunately, email scams are a serious issue that sometimes affects us too. Known as ‘phishing attacks', in these emails fraudsters impersonate trusted entities, often using elements like a company logo and a familiar layout to deceive users into sharing sensitive information or taking harmful actions. These may for example take the form of fake order confirmation and payment reminder emails. Please never visit any links or open any attached files in any emails that look suspicious. Things to look out for: Spelling errors or grammar inconsistencies: these emails are typically auto-generated or poorly translated. The sender's address. It should match the domain of the company or entity they claim to represent.

We recommend that you change your password as soon as possible. To do this, go to 'Change contact data'. Please also check your access details to other important accounts (e.g. online banking) and change these if necessary.If you have any other questions about email phishing, get in contact with us and we will be glad to help out.

You can delete your user account by click on ‘delete account and confirm delete

Once you have decided on your selection place the desired item(s) in the shopping cart. In your cart you will find all the items you have added. Before you click on proceed checkout' and proceed with payment to complete the order please check your choice of colour, size, and quantity before process checkout Please note: After you confirm your order you cannot change any order details.

You will receive a confirmation email with your order number shortly after you order. You can check the status of your order under "My orders".We will also notify you by email as soon as your delivery leaves our warehouse. This email will also provide you with your delivery tracking number.

Once you have placed an order unfortunately you cannot change it or cancel

You can return your unused items within 14 days free of charge.

Yes, if you have several orders shipped by SIOSTOREyou can send them back to us in one parcel. If you want to return SIOSTORE and Partner items please put them into separate parcels. Partner items are marked with “Sold by a Partner” in the order overview in your customer account.

You will receive your refund within 14 working days after you handed over the return parcel to the carrier. Please make sure to keep the return receipt from the carrier until you have received your refund.

To return a dangerous goods item, such as certain cosmetics or shoe care products, please use the original parcel

Credit Card PayPal Debit Card

Some situations can influence the payment methods availability. For instance, if delivery address and billing address do not match because of typos, changes of address, family name or if you chose a Pick up Point for your delivery. Another reason might be if you still have some open invoices with us. Even If you've already transferred the money or made a return, it is possible that we haven't processed it yet. However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).